Hotel Guest Services Manager/Revenue Manager

Job #:

Department:

$50,000 – $60,000/Year

Full-Time

In-Person

Oakwood Resort is hiring for the position of Hotel Guest Services/Revenue Manager. Join our dedicated team and be part of a locally loved destination where hospitality, teamwork, and genuine guest experiences come first.

Responsibilities

Oversee the daily operations of the front office, including managing phone systems and guest relations.
Oversee hotel revenue/yield management and OTA presence
Ensure smooth check-in and check-out processes for guests.
Train and supervise front desk staff to provide excellent customer service.
Handle guest inquiries, complaints, and requests in a professional and timely manner.
Coordinate with other departments to ensure guest satisfaction and resolve any issues.
Maintain accurate records of room availability, reservations, and guest accounts.
Monitor and manage the front office budget.

Qualifications

Previous experience in a similar role, preferably in the hospitality industry.
Strong communication and interpersonal skills.
Previous experience in a similar role, preferably in the hospitality industry.
Strong communication and interpersonal skills.
Knowledge in OPERA PMS system an asset!
Excellent organizational and multitasking abilities.
Proficient in using hotel management software and Microsoft Office Suite.
Knowledge of phone systems and customer service best practices.
Ability to work well under pressure and handle difficult situations with patience and professionalism.
Attention to detail and problem-solving skills.