FAQ

Frequently Asked Questions

Planning your visit should be as relaxing as your stay. Whether you’re joining us for a weekend getaway, a round of golf, a wedding celebration, or dinner with a view, we’re here to help. Browse our frequently asked questions below to find quick answers to everything from check-in times to dining reservations. If you still have questions, don’t hesitate to reach out. We’re always happy to help.

Can I Cancel my reservation?

General Cancellation Policy:

If you find it necessary to cancel or change your plans, please inform us 8 days prior to your arrival date to avoid forfeiture of the deposit. Please note that, cancellations made in the last 72 hours/ 3 Days prior to arrival will be liable to pay the full cost of stay. Please note that this policy isn’t applicable to Non-refundable rates.

Cancellations/changes must be requested via phone/email. If the Reservations Department is unreachable due to high call volumes, please send your cancellation request via email to: Oakwood@oakwoodresort.ca. This doesn’t guarantee automatic cancellations falling in non-cancellable criteria but allows us to tend to our valued guests with priority.

Non-Refundable Rate Policy:

Reservations made under the non-refundable rate are subject to strict terms. These bookings are non-refundable, and no date changes are allowed. Please carefully consider your plans before booking under this rate.

Group Cancellation/Modification Policy:

Please note that this policy doesn’t apply to the group reservations, as group reservations strictly adhere to the contractual obligations and cancellation periods mentioned in the group contract. Please contact the group convenor/coordinator to know the cooldown period on the signed contract.

What Time Is Check-In?

Check in is any time after 4PM

What Time is Check-Out?

Check-Out is any time before 11AM

Can I Organize An Early Check-In?

We offer early check-ins when and where we can. Ask our Front desk if an early check-in can be applied to your reservation!

Can I Organize A Late Check-Out?

We offer an early check-out when and where we can. Ask our Front desk if a late check-out can be applied to your reservation!

Is There Parking On Site?

There is ample parking here at Oakwood Resort for wherever you are headed. We offer parking in close proximity to all key areas as well as overflow parking down in the lower parking lot.

Do You Have A Swimming Pool?

Guests can enjoy our indoor heated salt-water swimming pool as well as a hot tub, sauna and fitness room. All amenities are accessible with keycard access.

How Long Does It Take To Walk into Town?

There are a couple options to walk into town. You can walk down the road to the main intersection of Grand Bend and it will take you approximately 10 minutes. Or you can walk up the beach to the main public beach and Grand Bend stage and that will take you approximately 15 minutes.

What Are The Hours For The Dining Room & Pub?

The hours in the Dining Room & Dave’s Pub & Grill change seasonally.

Hours for both can be found here!

Is There Netflix in the Rooms?

Netflix is not currently available on the TVs in our rooms.

Is There WiFi?

High Speed WiFi is accessible throughout Oakwood Resort.

Do You Have Electric Car Charging Ports?

We do not have charging ports on property. There are charging ports located in Grand Bend.

Do You Have Beach Access?

Of course! The beach is what we’re known for. Our guests enjoy keycard access down to the private beach on Lake Huron. It’s approximately a 5 minute walk and is known for producing fantastic sunsets, sandy fun and amazing memories!

Is There Breakfast Available?

Breakfast is available year round but differs depending on the season.

September 15th – April 31st: Continental Breakfast Available

May 1st – June 24th: Weekend Only Hot Breakfast Buffet in Oak Dining Room

June 25th – September 14th: Hot Breakfast Buffet from 8am – 11am in the Oak Dining Room

Is The Breakfast Buffet Open To The Public?

Our Breakfast Buffet is Available to the Public! Come on in, we’d love to see you! See Hours

Do Rooms Have A Lake View or Golf Course View?

The view varies depending on the room type. Most of our deluxe rooms offer a golf course view. No rooms offer a view of Lake Huron.

Should I Reserve at the Pub?

We always recommend making reservations at Dave’s Pub & Grill. Provided there’s availability, making a reservation is the only way you can be 100% sure you’ll be able to enjoy all that the pub has to offer.

Reservations can be made by calling (519)238-7363

Are Pets Allowed?

We have designated pet friendly rooms. Ask about them if needed when making your reservation.

Can I Book A Tour for my Wedding?

Absolutely! We’re sure we are the perfect location for your perfect day, but we want you to come and begin envisioning your big day at Oakwood Resort.

Inquire

Where Can Gift Cards Be Used?

Gift cards can be used throughout Oakwood Resort, for any of our accommodations including the Oakwood Events, Pro Shop, Dave’s Pub & Grill or for Oakwood swag!

Get Your Gift Card

Can We Rent Golf Clubs?

Packing light? We rent sets of premium golf clubs to our guests at our Pro Shop!