Guest Services Agent

Job #: 2026-005

Department: Guest Services

$17.60/hr

Seasonal – Full-time/Part-time/Casual

In-Person

We are seeking a skilled and enthusiastic GUEST SERVICES AGENT to join our dynamic team. The ideal candidate will have passion and a commitment to providing exceptional customer service in a fast-paced environment. This position requires a strong work ethic, attention to detail and the ability to work independently or as part of a team. Join our team as a GUEST SERVICES AGENT where your skills will shine in an exciting atmosphere dedicated to exceptional service!

Responsibilities

Co-ordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms
Responsible for communicating and processing reservations of guests by telephone or email
Knowledgeable of the types of rooms available as well as their location, layout, rates and benefits of all package plans
Responsible for the processing of cancellations and modifications
Registers guest and assign guests to rooms while accommodating special requests whenever possible
Assists in preregistration and blocking rooms for reservations
Possess thorough understanding and adheres to proper credit, and cash handling policies and procedures
Knowledgeable of the use of front office equipment
Responsible for posting all charges to guest, master and city ledger accounts
deposit boxes used by guests
Must use proper telephone etiquette
Required to be aware of all daily activities and meetings taking place in the hotel by reading and initialing logbooks and reading Banquet Event Orders for each day
Responsible for completing guest check-in and check-out procedures and settling guest accounts

Qualifications

Specialized knowledge

- Basic knowledge of Opera, telephones, Microsoft WORD, EXCEL
- Previous customer service experience
- Previous hospitality experience

Other

- Excellent communication and guest service skills
- Must be able to work well with minimal supervision and be a team player

- Must be physically fit and able to lift heavy items (approx. 25lbs)
- Flexibility in scheduling a must

Additional Info

This position is in Grand Bend, ON. A successful applicant must be able to reliably commute or plan to relocate before starting work (required).
Oakwood Resort does not use artificial intelligence during the hiring process.
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.