YOUR INVITATION TO JOIN US AT THE LAKE!

REPORTS TO: Guest Services Manager

POSITION:  Full-time and part-time positions

DUTIES AND REPSONSIBILITIES:  

• Responsible for communicating and processing reservations by travel agents, sales office, and by telephone
• Responsible for determining a guest’s reservation status and identifies how long the guest will stay
• Assists guests in completing registration card
• Knowledgeable of the types of rooms available as well as their location, layout, rates and benefits of al package plans
• Knowledgeable of the deposit policy of the resort and prepares letters of confirmation
• Responsible for the processing of cancellations and modifications
• Registers guests and assigns guests to rooms while accommodating special requests whenever possible
• Assists in pre registration and blocking of rooms for reservations
• Possess thorough understanding and adheres to proper credit, and cash handling policies and procedures
• Encouraged to use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Co-ordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check outs, early check-ins, special requests and part-day rooms
• Knowledgeable of the use of front office equipment
• Responsible for posting all charges to guest, master and city ledger accounts
• Must use proper telephone etiquette
• Required to be aware of all daily activities and meetings taking place in the hotel by reading and initialing log book and reading Banquet Event Orders for each day
• Responsible for completing guest check in and check out procedures and settling guest accounts
• Receives payment from guests at check in and remaining balance upon check out, coordinating the billing of credit card and direct billed guest accounts with the accounting department
• Will transfer guest balances to other accounts as required
• All accounts are balanced by agent at the close of each shift
• Responsible for any cash used in processing front desk transactions
• As required, may perform a variety of banking services for guests, such as foreign exchange
• Must maintain a clean and neat appearance and work area at all times
• Must promote goodwill by being courteous, friendly and helpful to guest, managers and fellow employees
• Promote and maintain a safe and healthy work environment adhering to the legislation set out by Occupational Health and Safety
• Perform daily visual workplace inspections
• Attend safety talks, and staff meetings
• Participate in the accident/incident investigation program
• Conducts self with regard for safety of employees; is aware of safety and evacuation procedures
• Assist with the training of new employees
• Report to supervisor/manager any health and safety violations
• Works in compliance with the Occupational Health & Safety Act
• Assist with other related duties, as required
• As an Oakwood employee, responsible for the ongoing general appearance of the Resort property. This entails allocating found garbage in the appropriate areas.

EDUCATION: 

Minimum Grade 9 education

SPECIALIZED KNOWLEDGE:  

Basic knowledge of Opera Suite, telephones, Microsoft WORD, EXCEL

EXPERIENCE

• Previous customer service experience
• Previous hospitality experience

OTHER

• Excellent communication and guest service skills
• A second language an asset
• Must be able to work well with minimal supervision and be a team player
• Must be physically fit and able to lift heavy items (approx. 25lbs)
• Flexibility in scheduling a must

We are a Mon-Sunday resort property with our busiest time from May to October, so flexibility regarding working hours is a must with a maximum of 44 hours per week.

If you are interested – please apply to:  sscatcherd@oakwoodresort.ca.

REPORTS TO: Housekeeping Manager

DUTIES & RESPONSIBILITES

• Room attendants are responsible for the general cleaning and maintenance of guest rooms, washrooms and other as indicated facilities in a timely manner.

QUALIFICATIONS

• Must be a minimum of 16 years old.

SKILLS

• We are looking for a good attitude, good work ethic, and ability to work different shifts.
• No prior experience is necessary and we will train you.
• We pay competitive wages and provide a great work environment. 

WORKING CONDITIONS

• Must be able to work well with minimum supervision and be a team player.
• Must be physically fit and able to lift heavy items up to approximately 25lbs.
• Flexibility in scheduling a must.

If you are interested, please forward your resume to: sscatcherd@oakwoodresort.ca. No phone calls please.

REPORTS TO: Housekeeping Manager

DUTIES & RESPONSIBILITES

• Full-time and part-time positions

• Room/Laundry Attendants are responsible for the general cleaning of hotel laundry and cleanliness of the Resort rooms, washrooms and other as indicated facilities, in a timely manner. We are looking for a good attitude, good work ethic, and ability to work different shifts. No prior experience is necessary and we will train you. We will pay you a fair wage and provide you with a good place to work.

WORKING CONDITIONS

• Must be able to work well with minimum supervision and be a team player.
• Must be physically fit and able to lift heavy items up to approximately 25lbs.
• Flexibility in scheduling is required.

If you are interested, please forward your resume to: sscatcherd@oakwoodresort.ca. No phone calls please.

REPORTS TO: General Manager

DUTIES & RESPONSIBILITES

• Night House Attendants are responsible for the general cleaning and maintenance of the Resort property including common areas as well as stocking supplies for the housekeeping department.

If you are interested, please forward your resume to: sscatcherd@oakwoodresort.ca.
No phone calls please.

REPORTS TO: General Manager

DUTIES & RESPONSIBILITES:

• Help guests should any issues arise with beach access

• Monitor beach to ensure beach policies are in effect

If you are interested, please forward your resume to: sscatcherd@oakwoodresort.ca.
No phone calls please.