YOUR INVITATION TO JOIN US AT THE LAKE!

• Liaison between Oakwood Resort management and customers, planning and execution of weddings.
• Create and distribute detailed Banquet & Event Orders (BEO’s) to all required parties on a timely basis.
• Coordinate and review the BEO’s on an ongoing basis to ensure all contractual obligations are being adhered to (confirmations, deposits, pre-payments).
• Ensure that all wedding revenue is properly updated in system.
• Manage and develop policies to ensure efficient customer oriented operations are executed.
• Conduct site visits, meet with bridal couples to review their contracts and suggest ideas. 
• Work with the Sales Manager and Head Chef to ensure that Oakwood Resort is able to fulfill customers’ needs, agenda and meal requirements, without compromising the standard of service
• Liaise and work with all the hotel departments relative to the wedding party requirements

This is a full-time permanent, salaried position

If you are interested – please apply to:  jpacheco@oakwoodresort.ca

Position: Full Time – with the requirement to work 4-5 shifts every week with flexibility to work Monday-Sunday from 7 am to 11 pm.

JOB PURPOSE

• The Guest Service Agent represents the hotel to the guests throughout all stages of the guests stay.

DUTIES & RESPONSIBILITIES

• Responsible for communicating and processing reservations by travel agents, sales office, and guests by mail, telephone and fax
• Responsible for determining a guest’s reservation status and identifies how long the guest will stay
• Assists guests in completing registration card
• Knowledgeable of the types of rooms available as well as their location, layout, rates and benefits of al package plans
• Knowledgeable of the deposit policy of the resort and prepares letters of confirmation
• Responsible for the processing of cancellations and modifications
• Registers guests and assigns guests to rooms while accommodating special requests whenever possible
• Assists in pre registration and blocking of rooms for reservations
• Possess thorough understanding and adheres to proper credit, and cash handling policies and procedures
• Encouraged to use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Co-ordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check outs, early check-ins, special requests and part-day rooms
• Knowledgeable of the use of front office equipment
• Responsible for posting all charges to guest, master and city ledger accounts
• Required to follow procedures for issuing and closing safe deposit boxes used by guests
• Must use proper telephone etiquette
• Required to be aware of all daily activities and meetings taking place in the hotel by reading and initialing log book and reading Banquet Event Orders for each day
• Responsible for completing guest check in and check out procedures and settling guest accounts
• Receives payment from guests at check in and remaining balance upon check out, coordinating the billing of credit card and direct billed guest accounts with the accounting department
• Will transfer guest balances to other accounts as required
• All accounts are balanced by agent at the close of each shift
• Responsible for any cash used in processing front desk transactions
• As required, may perform a variety of banking services for guests, such as foreign exchange
• Must maintain a clean and neat appearance and work area at all times
• Must promote goodwill by being courteous, friendly and helpful to guest, managers and fellow employees
• Promote and maintain a safe and healthy work environment adhering to the legislation set out by Occupational Health and Safety
• Perform daily visual workplace inspections
• Attend safety talks, and staff meetings
• Participate in the accident/incident investigation program
• Conducts self with regard for safety of employees; is aware of safety and evacuation procedures
• Assist with the training of new employees
• Report to supervisor/manager any health and safety violations
• Works in compliance with the Occupational Health & Safety Act
• Assist with other related duties, as required
• As an Oakwood employee, responsible for the ongoing general appearance of the Resort property. This entails allocating found garbage in the appropriate areas.

QUALIFICATIONS

EDUCATION

• Minimum of Grade 9 education

SPECIALIZED KNOWLEDGE

• Basic telephones, Microsoft WORD and EXCEL

EXPERIENCE

• Previous customer service experience
• Previous hospitality experience
•  

OTHER

• Excellent communication and guest service skills
• A second language an asset
• Must be able to work well with minimal supervision and be a team player
• Must be physically fit and able to lift heavy items (approx. 25lbs)
• Flexibility in scheduling a must
•  

Estheticians are required to work week days and weekends. 

• Provide and deliver high quality Esthetician services
• Be extremely team oriented and client-centered.
• Be well groomed and adhere to the spa dress-code policy
• Possess a great desire to help others through the benefits of detailed and accurate skin analysis and skin care.
• Confidently and knowledgeably educate guests, recommending services and products based on their needs with consistency and compliance with brand standards.
• Link skincare products to your service to enhance the guests experience at home.
• Possess Strong retail sales ability.
• Perform prep work, always maintain a clean, hygienic, and safe work environment
• Follow hotel and departmental policies and procedures
• Possess excellent communication skills.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• • Post secondary education in Esthetics, preferably in facials, waxing, manicures and pedicures and make-up.
  • 2-5 years experience as an Esthetician
  • Exceptional customer service skills
  • Courteous, discreet and professional demeanour
  • Ability to work well under pressure
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable

If you are interested, or know someone that would be interested, please share!

We offer:
– A busy location
– Resort Location short walk to the beach
– All product and supplies
– All advertising
– All laundry
– Receptionist
– Generous commission
– Great environment to work in!

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca

If you are looking for work at a very busy salon, you’ve found it at Lakeside Spa. Your days will be booked! Lakeside Spa at Oakwood Resort is currently looking for a highly motivated Registered Massage Therapist to join our team! 

If you are interested, or know someone that would be interested, please share!

We offer:
– A busy location
– Resort Location short walk to the beach
– All product and supplies
– All advertising
– All laundry
– Receptionist
– Generous commission
– Product training
– Great environment to work in!

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca

Reports to: Director of Food & Beverage

DUTIES & RESPONSIBILITES

• Responsible for greeting, seating and serving guests at our Banquet events .
• Opening duties including preparing back area, setup, mopping, vacuuming, other light cleaning, organizing chairs and setting up the terrace deck when required.
• Be knowledgeable of liquor laws and Smart Serve techniques that are relevant to Pub service.
• If needed, prepare alcoholic and non-alcoholic beverages for customers.
• Ensure any customer complaints are relayed to the Supervisor.
• Understanding group requirements, set up of tables, service and proper billing.
• Responsible for accurately completing end of shift cash out by calculating total payments and reconciling with total sales.
• Responsible for keeping all areas clean and stocked at all times.
• Promote and maintain a safe and healthy work environment adhering to the legislation set out by the Occupational Health & Safety Act.
• Perform daily visual workplace inspections, attend safety talks and staff meetings.
• Assist  with the training of new staff.
• Assist with other related duties as required.

QUALIFICATIONS INCLUDE:

• Must be a minimum of eighteen years old.

SKILLS

• Knowledge of food & beverage service techniques an asset.
• Excellent communication and guest services skills.
• A second language is an asset.

PROFESSIONAL QUALIFICATIONS

• Smart Serve.

EXPERIENCE

• No experience is necessary but previous restaurant server experience is an asset.

WORKING CONDITIONS

• This is a part time, seasonal position that requires twenty to forty hours a week of shift work.
• Must be able to work well with minimum supervision and be a team player.
• Must be physically fit and able to lift heavy items up to approximately 25lbs.
• Flexibility in scheduling a must.

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca. No phone calls please.

• 5 positions available

• Part-time and full-time hours/shifts available

• Seasonal opportunity from May – October, possibility for longer employment

• Previous experience in a high volume kitchen considered an asset

• Food handler certificate required

• Long shift times will sometimes be required.

If you are interested please forward your resume to jpacheco@oakwoodresort.ca. No phone calls please.

• 2 positions available

• Part-time and full-time hours/shifts available

• Seasonal opportunity from May – October, possibility for longer employment

• Previous experience in a high volume kitchen considered an asset

• Food handler certificate required

• Long shift times will sometimes be required.

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca. No phone calls please.

• 3 positions available

• Part-time and full-time hours/shifts available

• Seasonal opportunity from May – October, possibility for longer employment

• Previous experience in a high volume kitchen considered an asset

• Food handler certificate required

• Long shift times will sometimes be required.

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca. No phone calls please.

• • • Security staff ensuring rules are being met by guests
    • Supervise Resort Gate leading to the beach
    • Checking wristbands
    • Looking for rule breaking issue – booze, dogs, etc
    • Keeping people on Oakwood ave moving toward beach or resort
    • Reminding guests about traffic
    • Checking rule breaking on beach

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca. No phone calls please.

• • • Part time positions available
    • Must be available weekdays and weekends
    • Tasks include booking tee-times, welcoming golf guests, washing golf carts, basic computer skills

If you are interested please forward your resume to: jpacheco@oakwoodresort.ca. No phone calls please.